It was a great bike and really enjoyed it last year. It was delivered to and built by ******* here in ******, which I paid $250.00 for, and it delivered in May 2022.
PHONE NUMBER FOR RAD POWER BIKES SEATTLE WASHINGTON PLUS
I bought a Rad City 5 Plus bicycle last April from Rad Power Bikes in *********************.
This is the companys fault and the company should ship us the repair kit. We recognize that if we were choosing to buy new tires or accessories, we would have to arrange our own shipping. Its not our fault that the tires that came on the bike are faulty and unsafe. We just want the company send us the kit to our home in ****** so we can start actually using the bike that we paid so much money for. We had to take to public forum (Instagram) in order to get a response from them and now they are saying that the customer service rep who took said they would ship the kit to ****** was wrong. Now, in mid-May 2023, we still have not received the repair kit so we can safely ride the bike and they are not replying to our emails. We then received notice that our bikes tires may be unsafe and, upon checking, we confirmed that we had received the bike with unsafe, recalled tires. I made arrangements personally for the bike to be transported to ******, where we live. In the summer of 2022, I ordered a RadWagon from Rad Power bikes as a birthday present. But again, they shouldn't have to review this, as their policy clearly states that we should only owe $149 and we should be able to return the bike. This bike has not been ridden, it is brand new, all packaging still intact.They claimed they will need to "review this claim" and to expect a response in 4-5 business days, but are vague about what that means/what next steps will be. This goes against their own purchase and return policies, and we are being told that a "used" bike is a bike that has been assembled, when their policy clearly states that a "used" bike is a bike that has been ridden. We chatted for another hour, where we requested to return the bike, but *** Support said that we need to pay a 30% restocking fee on a $2,000 bike, AND a $149 fee for shipping. There is no phone number available, so we went to chat on 5/23/23. We reached out to customer support via email on 5/22/23 when their customer support office re-opened, and received no response. The verdict is that new parts are needed. We kept seeing multiple error messages, and after hours of troubleshooting, there was no resolution. The bike shipped and we received it on 5/20/23, but after assembly, the "e" part of the bike did not work. My wife and I purchased an e-bike from Rad Power Bikes online on 5/14/23. My order tracking and transaction number is #******* *** Power e-bikes have not tried to resolve the issue.6. The company has t tried to reach me at all.5. I used my bike for two days, and now I can't ride it because the *** Power ************ doesn't have customer service and doesn't carry the battery for the e-bike they sell. I tried to purchase a battery while waiting for the company to resolve the issue, but they don't carry it. I haven't heard from the *** power company since. I complained to *** via their chat line and received instructions to take pictures and records to support my complaint. I rode my bike for two days and charged it on the third day it didn't charge. I request that *** deliver my e-bike to one of their authorized bike shops to assemble it. The business committed to providing me with a "Power e-bike" with a charger, customer service, replacement, and return.4.
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